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Delivery Info~

DELIVERY INFORMATION

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Security Issues~Delivery Address Options

We will only deliver to a second address for returning customers who we have previously passed our security checks.
Card details are matched against the registered address of the card holder and so an order can only be sent to this address on a first time order. This is a requirement of card issuing banks and is designed to provide protection against fraudulent use of your card details.
Returning customers can specify an alternative address like their work address for convenience.
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Shipping Details~

Shipping Costs & Times

We will confirm the stock position when you place the order by a second email from us giving you the choice to cancel if your requirement cannot delivered within 5-7 days. Much of the cutlery on these pages is produced to order and takes between 1-7 weeks depending on supply and demand. If an item is available for immediate dispatch it will be clearly stated and it will be dispatched on a next day service where orders are received by our system in Sheffield before 1:00pm (except Saturday & Sunday).
Crystal & Glass often come direct from the factory and if available will usually be within 2-3 days.
Look toward the bottom of all pages for current delivery times.

On the UK site we currently have standard shipping charges.
Many items are dispatched using Interlink for delivery the following day before 3.00pm this is our normal delivery service.
Saturday delivery must be selected if next day delivery is required on an order for an in stock item placed on Friday otherwise a Monday delivery will be arranged. Please be aware that Saturday morning delivery by courier is costly. The price we charge you is a subsidised price.

Normal shipping costs in the UK are based on order value...
Order amount (+ VAT) £0 - £149: £8.00 + vat
Order amount (+ VAT) £150 - £199: £6.00 + vat
Order Amount (+ VAT) £200 - Up: £0.00 (Does not apply to overseas orders)
All Saturday Deliveries before 12:00pm £18.00 + vat
Shipping charges are subject to VAT

Europe: £25.00
Rest of the World: £60.00 though additional charges may be made for heavy items.

Please note: Orders outside of the EU are shipped tax free; the recipient is responsible for all duties, sales taxes and other local charges.

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